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About your stay

We hope that the following information will help you, your family and friends during your stay at our hospitals:

Visiting hours

Visiting hours are currently restricted due to the increase in the number of cases of diarrhoea and vomiting caused by viruses such as Norovirus in hospitals in this area and the local community. Find out more 

Speaking to a member of the medical team

Ward rounds take place each day. Additional requests to meet with the medical teams can be arranged via the ward manager.


Flowers can make a nice gift for patients but are not permitted on every ward. Please contact the ward to see if flowers are allowed.

Food/special diets

Please speak to a member of the nursing staff initially if you have any specific dietary requirements or needs. 

Smoking policy

Patients, visitors and staff are not permitted to smoke anywhere on our premises, including inside the buildings and outside within our boundaries (signified by a white painted line on the ground). E-cigarettes are also not permitted anywhere on Trust premises. Find out more about the policy here.

Mobile phones

Mobile phones may be used by staff, patients and visitors in all clinical and non-clinical patient areas, except for safety critical patient areas, where mobile phones are prohibited. The use of cameras on mobile phones is strictly prohibited in all areas throughout the Trust.

Fire safety

In the event of a fire alarm please stay calm and follow the instructions provided by a member of staff. Please leave the building promptly by the nearest fire exit and do not use lifts. Following an evacuation you will be told when it is safe for you to return to the building.

Infection prevention and control

People who are in hospital can be more vulnerable to catching illnesses and infection. This can result in their recovery being delayed. For this reason we ask that family and friends consider whether their visit is necessary if they have been unwell themselves.

Do not visit if you are - or have been - ill with colds, coughs, flu or diarrhoea and/or vomiting, until you have been free of symptoms for 48 hours.

Prior to entering and leaving the ward/clinical area we ask that you wash your hands with soap and water, or use the alcohol hand gel. Alcohol hand gel is replaced regularly but please advise a member of staff immediately if dispensors or bottles are empty.  Learn more about infection prevention and control.

UH Bristol MRSA screening policy

Here at UH Bristol we take the prevention of infection seriously and we will do all we can to reduce the risk of patients in our care getting an infection.  To help prevent MRSA infections we test many of our patients either before they come into hospital or when they are admitted. You can find more information here.